Shipping Protection

Processing times on all orders are 2-5 business days (excludes weekends and holidays) + shipping time. 

Once your order has been shipped, Sweetheart Bodycare is no longer responsible or liable. Sweetheart Bodycare is not responsible for lost, stolen, delayed, or damaged packages. All orders are shipped USPS Priority Mail and USPS Ground Advantage. Please make sure your shipping address is correct prior to completing your order. We are not able to fix incorrect addresses once an order has been placed. For any questions regarding shipments after your order has been placed, please email us: orders@sweetheartbodycare.com with your name and order number and we will do our best to assist you. For tracking issues after your order has shipped or should your package not arrive, please contact USPS.

WARM WEATHER SHIPPING/SPRING + SUMMER TEMPERATURES DISCLAIMER*Please know that whipped body butters are very delicate and stand the chance of melting when exposed to warm temperatures since they are oil based.We cannot guarantee body butters won’t melt but we will provide insulated thermal linings for additional cooling support from extreme heat while in transit during the summer months.For this reason, we do not offer any refunds or replacements on melted products. If any reason your item arrives melted, simply place your body butter in the refrigerator and allow it to firm back up. Melting does not affect the body butter benefits.If you receive your product and it is melted it will sometimes look half way full and it will also not revert back to its whipping texture only because when body butters are whipped air pockets get formed into the mix and once melted those air bubbles disperse and if melted it will appear half way full.  Once firmed back up you can wear as is but if you want the whipped consistency, it can be whipped back up giving you more volume.

Due to the nature of our products and sanitary reasons, Sweetheart Bodycare does not accept returns or exchanges. Refunds are only accepted if you received the wrong item(s) sent to you. In order to receive a refund on incorrect items received, you MUST contact us by email within two (2) business days of receiving your order with your full name, order number, and a photo of the items. Refunds are issued back to your original form of payment. All sales are final. No refunds on melted items (read shipping info above for more details)